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    Have any questions about our products?

    Check out the Ooze Life Blog and Ooze Life Youtube channel for the latest information on the best vape pen!

    General Terms and Questions

    • Are Ooze Batteries rechargeable?

      Yes, Ooze Batteries are rechargeable batteries. You cannot open the pen to change the battery.

    • How do I turn my battery on/off?

      Press the button 5 times fast within 2 seconds, no pausing in between clicks.  When the battery is turned on, holding down the button will illuminate a light and power the atomizer.  When the battery is turned off, holding down the button will not illuminate a light.

    • Slim Twist Battery FAQ:

      When a battery is dead, it will flash green 10-15 times. When the battery is having a connection issue the battery will blink green 4-5 times. 

    • What do the solid green, white, and red lights on my pen mean?

      These colors indicate the charge.  Green = Full Charge, White = 50%, Red = Needs Charge

    • What is preheat mode, and how do I activate preheat mode?

      Preheat mode powers the atomizer without holding down the button. When the battery is on, press the button 2 times fast to turn on 15 second preheat.

    • How do I change the voltage on my Click Adjustable Voltage pen?

      When the battery is on, press the button 3 times fast to change the voltage.

      Green = Low 3.6V, Blue = Medium 3.9V, Yellow = High 4.2V

    • What does it mean if my battery is blinking red?

      The battery is either dead or not getting charged. Check if you are using an Ooze charger.  Check the other battery on charger if it is available to help determine the cause of the battery not gaining a charge. The charger will show a red light if the battery is charging and a green light if it is fully charged.

    • What is mAh?

      mAh means milliamp Hour. This unit of measure is commonly used to measure the energy capacity of a battery.Learn more about mAh here.

    • What are the differences between the original Twist Slim Pen and the new version?

      You can use this simple chart to the differences between each device! If you purchased your device prior to June 2022, you likely have the original version.

    • What is a dry herb vaporizer?

      A dry herb vaporizer heats up flower products through convection heating. The result is a smooth, near-odorless vapor full of flavor instead of smoke.

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