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    Troubleshooting Tips

    battery not turning on?

    • Make sure you are pressing the button on the battery 5 times within 2 seconds to turn it on.

    battery not charging?

    • Have you been using an ooze brand charger only to charge the battery? If not, please try using
      an ooze charger and a wall outlet to charge the battery.

     

    • Is the connection clean on the battery and the charger? If not, please clean the battery and the
      charger connections with a q-tip and rubbing alcohol. Make sure the battery is turned off
      before doing so and dry before turning it back on.

     

    • Is the charger light coming on? If not, you are having a charger malfunction issue and we can
      send you a new one please send a photo of your charger and a shipping address where the new
      one can be sent.

    battery flashing strange colors?

    • If the battery is flashing green 5 times the battery is having a connection issue, please clean the
      battery connection and your attachments connection with a q-tip and rubbing alcohol. Make
      sure the battery is turned off before doing so and dry before turning it back on.

     

    • If the battery flashing green 10-15 times it needs to be charged, please place the battery on an
      ooze brand charger and charger the battery for a full two hours or until the charger light turns
      from red to green showing it is fully charged.

     

    • If the battery is flashing red green and white this means there is a connection issue please clean
      the battery connection and your attachments connection with a q-tip and rubbing alcohol. Make
      sure the battery is turned off before doing so and dry before turning it back on.

     

    • Is the battery flashing red and white? If so, please send the battery in for an exchange by
      following the exchange instructions below.

    Exchange Policy

    We can do an exchange if you would like, start by filling out the UPS prepaid shipping label. Please fill everything out, if you do not have an order number please use the words “customer service” in that spot as your order number. Please print the label and use it to send back the broken item. As soon as we get it back to the warehouse, we will let you know.

    Ooze offers a Lifetime Warranty on the life of our pen battery products. Ooze offers a 1 year warranty on all other battery products from the date of purchase. Batteries within 60 days of purchase are fully covered and include free shipping. All replacements require proof of purchase that can be in the form of a receipt, a bank statement, or an online order number from oozelife.com within 60 days of purchase. If you have had the battery for more than 60 days from the time of purchase your battery would still be under warranty but you will be charged a $5.95 shipping fee.


    How-To Videos


    FAQs

    What is our return policy?

    At Ooze, our goal is to provide you with the quality vaporizer pens and accessories that you deserve. If your product doesn’t live up to these expectations, we want to know. If you’re not satisfied with your purchase, we’re happy to offer a 30-day money back guarantee for any purchases made off Oozelife.com.

    For any unused and undamaged Ooze product that was purchased from the Ooze Life website, simply return the merchandise and proof of purchase at your own expense via traceable mail. Once we receive your items and they pass inspection, we’ll issue your refund (minus shipping and handling).

    Note: Ooze is not responsible for lost or stolen packages.

    Need a return form

    How can i contact the Ooze team directly?

    Ooze Customer Care office hours M-F 10AM-6PM EST at 1-855-669-3420 OR send an email to support@oozelife.com


    If you still have more questions please fill out the form below

    [powr-contact-form id=7bf7a550_1490980088]

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