At Ooze, we want to make sure you get the most out of your vaporizer and its accessories, so if you’re not sure of something, have a look here. This page will help you find a solution to common vape pen concerns and inquiries.
Whether you’re new to vaporizers or a seasoned pro, you may have questions about your Ooze pen, and this page is here to help! We’ve made this handy FAQ guide to answer some of your top questions about all things Ooze. Not sure how your new vape pen works? We can answer! Need cleaning tips? We got ‘em! Have questions on your water vape’s warranty? Check below!
What does it mean if my battery is blinking red?
The battery is either dead or not getting charged. Check if you are using an Ooze charger. Check the other battery on charger if it is available to help determine the cause of the battery not gaining a charge. The charger will show a red light if the battery is charging and a green light if it is fully charged.
The charger light stays green but the battery doesn’t charge.
This is a sign of the charger not working.
What does it mean if my battery is blinking red, green, and white?
This is usually a connection problem. Sometimes a small amount of debris can cause a connection issue and the pen reach its maximum capability. We recommend that you try cleaning in between the battery and atomizer with a Q-tip or cotton swab dipped in ISO, and wipe the parts after with a paper towel. It is also possible that the connection between the battery and charger may have some debris. We recommend making sure it is just as clean, so the battery can receive a full charge.
My coils are not heating up.
To determine whether the coils are the issue, we recommend testing additional coils included in your kit. All the kits provide additional coils. If the battery is working properly there may be a connection issue. If this is the issue, we recommend cleaning in between the battery and atomizer at the top of the battery and underneath the atomizer with a Q-tip or cotton swab dipped in ISO, and wipe the parts after with a paper towel.
How do I clean my pen?
Separate the mouthpiece from the heating chamber. Use a Q-tip or cotton swab dipped in ISO to clean the inside and around the rim of the heating chamber. Also, make sure to clean the mouthpiece until all the residue is removed from the heating chamber. Be careful not to put too much pressure on the coil, as it is sensitive and can be damaged this way. Separate any oil attachments from the heating chamber that may be on your vaporizer pen. Heating the chamber before cleaning can help loosen residue and make it easier to clean.
How do I clean my Drought Vaporizer Kit?
Separate the heating chamber and empty contents out. Use the cleaning brush to remove particles on the heating chamber and screen. Use running water to clean the mouthpiece.
How often should I clean my pen?
This is dependent on usage, but proper cleaning of the pen adds to the life and efficiency of your pen.
Can I use my Ooze atomizer with other batteries?
Yes, any battery that has a 510 thread.
How long does it take to charge the battery?
Approximately 1-2 hours. Plugging the charger into a wall unit allows for fastest charging.
How often do coils need to be replaced?
This varies depending on usage.
Will my packaging be discreet?
We respect the privacy of all our customers and all our packages are delivered discreetly. All packages are sent in yellow/white padded envelopes with no indication of the contents inside. We value your privacy and want to ensure the only person who knows what you're ordering is you.
Is my personal information safe and secure when ordering on your website?
We use the latest encryption technology on our website and we do not sell or rent your information to any third parties. We do not store credit card information.
What is Ooze Lifetime Warranty?
Ooze offers a Lifetime Warranty on the life of the batteries of our products. Batteries within 60 days of purchase are fully covered and include free shipping. If you have had the battery for more than 60 days from time of purchase your battery would still be under warranty but you will be charged $5.95 shipping fee.
Warranty DOES NOT apply to Ooze batteries at fault from use of NON Ooze CHARGER. If for any reason your battery stops working please contact us directly at 1.800.OOZE.420 or open a claim by emailing firstname.lastname@example.org with your order number, or shipping address, full name and description of issue. All requests will receive a response within two business days at the latest.
Where is Ooze based?
Ooze is based in Oak Park, Michigan
Where is my product shipped from?
All Ooze orders are shipped from our headquarters location in Oak Park, MI
How long will it take to receive online order?
All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($4.99), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country.
What is our return policy?
We accept returns within 14 days of purchase date. We will honor full refunds (minus shipping and handling) for any unused/unopened items. For more information please contact our customer service department to open a claim by emailing email@example.com with your order number, or shipping address, full name and description of issue. All requests will receive a response within two business days at the latest.
What is your returns address?
Our returns address is:
Please contact firstname.lastname@example.org BEFORE you return any products. Thank you.
How can I contact the Ooze team directly via telephone?
Ooze Customer Care office hours M-F 9AM-6PM EST at 1-855-699-3420
Didn't find what you're looking for in our FAQ?
Please call Customer Care at 855-699-3420 M-F, 9am - 6pm EST OR send
an email to email@example.com