Ooze Life Return Policy
At Ooze, our goal is to provide customers with quality vape pens and accessories. If your product doesn’t live up to these expectations, we want to know. If you’re not satisfied with your purchase, we’re happy to offer a 30-day money back guarantee for oozelife.com purchases.
Fill out the form below for Ooze Life purchases that are unopened, unused, and undamaged. After the form has been submitted, one of our team members will reach out via email. Once approved, you will receive an email with a prepaid shipping label to print out and use for shipping. Please return the item(s) using the prepaid shipping label provided.
Once approved* and the RMA package has been received, a refund minus shipping from the original order will be issued to the original payment method.
Approval must be confirmed with an RMA prior to sending items in.
*Ooze Life reserves the right to reject any return based on its condition or non-compliance with our return policy. Ooze Life is not responsible for products returned without an authorization form/RMA. Any product returned to Ooze Life without proper authorization and RMA can be returned to the sender at their own cost within 7 business days of delivery to Ooze Life. All return requests are handled on a case-by-case basis. All shipping charges are nonrefundable. We do not offer any return, refund, or exchange on select items
Note: Ooze is not responsible for lost or stolen packages.