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    Lifetime Limited Warranty Period: Lifetime of Product
    About Ooze 

    At Ooze, we stand by our batteries with our Lifetime Warranty*. We’re proud to stand by our products with an industry-leading guarantee that lives up to our standards of providing our customers with the quality products they deserve.  

    Having issues with your Ooze battery? You're in luck! We have a lifetime warranty on our batteries. 

     

    What Does MOoze Warranty Cover 

    • 5 Year Lifetime Value: 5 years from the original purchase date 
    • Slim Twist  
    • Slim Twist Pro (battery only) 
    • 1100  
    • 650 
    • 900 
    • After 1 year, if applicable, the customer can receive a replacement battery, up to 5 years from the original purchase date (OL, 3rd party retails with receipt 

    *Equipment Limited Warranty only warrants our Pen shaped batteries which have a Limited Lifetime Warranty that warrants the product up to 5 years from the purchase date or if there were anything that would happen to the pen during that time. 

     

    • 1 Year lifetime value: 1 year from the original purchase date. There is a 30-day free shipping guarantee of working from the date of the purchase with an Ooze Life online only, this does exclude 3rd party retailers.   
    • Vault 
    • Novex 
    • Comet  
    • Duplex  
    • Drought 

    * Our Non-Pen batteries (Vault, Novex, Comet, Duplex and Drought) meet the Ooze’s limited lifetime warranty policy. 

     

    Customer’s responsibility:  

    • If a customer purchases an ooze product from a 3rd party retailer the customer is entailed to demand a receipt from the business to ensure they have a copy of when the item was purchase.   
    • If a customer does purchase from a retail business, we cannot offer a monetary refund for that (those) items in the event the item no longer operates (please see what types of damages are not warranted). Ooze can offer a replacement only if there is a receipt for the item and it falls under our return policy. 
    • Online purchases refer only to Oozelife.com, if customer needs to replace their battery from a 3rd party retailer, Ooze can only offer exact item replacement only if it falls within the replacement parameters.  
    • Customer’s responsibility is to ensure they are made aware of our replacement and warranty policies through Oozelife’s website 

     

    Monetary Refunds:  

    Battery purchases within 30 days from OL.com can receive a monetary refund, only if they item is sent back to Ooze (minus shipping fees), does exclude insurance on package.  

    30+ we only offer replacements for batteries (falls within replacement parameters)  

     

    What is Covered? 

    • Battery purchases that are purchased within 30 days on Oozelife.com 
    •  This does include 3rd party retailers for replacements only  
    • Covers batteries that might not work straight out of the package (DOA). 
    • USB charger issue  
    • If the charger is defected, customer does qualify for a free charger does not include shipping cost for item to be delivered  
    • Pen shaped batteries:  
    • After 1 year, if applicable, the customer can receive a replacement battery, up to 5 years from the original purchase date (OL, 3rd party retails with receipt) 
    • Non-Pen Batteries:  
    • There is a 30-day free shipping guarantee of working from the date of the purchase with an Ooze Life online only, this does exclude 3rd party retailers 
    • All defected batteries including batteries that no longer charge, internal malfunctions  

     

    What is Not Covered? 

    • Lost or stolen Product 
    • Normal wear and tear of Product use 
    • Water Damage 
    • Misuse, lack of care, mishandling, accident, abuse, or other abnormal use 
    • Use of the Product other than for its intended purpose 
    • Damage caused by improper or unauthorized repair or maintenance 
    • Product that has been modified or altered (including exposed wires, dents, and defacement of Product) 
    • Any product that is not manufactured by Ooze (including, without limitation, any non-Ooze product that is used in connection with the Product) 
    • Any Product that is not purchased from an Ooze authorized retailer 
    • Batteries not covered also include imitation: If a pen battery emits a different led light other than Green, White, or Red.  

     

    How to File a Claim 

    FILE A CLAIM

    Your Claim will be assessed by an Ooze staff member within 72 hours of receipt. You will receive an email if your claim has been approved or denied

    Some claims require a return before receiving a replacement. You will be provided a link for a FREE prepaid shipping label. Once Ooze receives your Product, Ooze will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product is covered by the applicable limited warranty. If Ooze determines that there is a warranted defect in the Product, Ooze will, in its sole option, remedy the defect as set forth below. Ooze is not liable for Products that are damaged or lost in transit to Ooze. Prepaid labels are only provided to 48 U.S. States 

    A Coupon code will be sent for the free item ($4.95 shipping charge not covered). You can then order your item directly from Oozelife.com (You can even choose a new color!)

    Your order will be shipped to you! 

     
    What if MProduct is Discontinued? 

    Items that have been discounted, we can no longer make an exact item replacement; however, we can offer a similar replacement product deemed by our customer support team.  

    Warranty Disclaimers 

    Except as expressly set forth above in the applicable limited warranty, Ooze disclaims all other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third party rights, merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the duration of the applicable warranties set forth in this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. 

    *Consumers must be of legal age to file a warranty claim. All warranty claims may be subject to the discretion of Ooze. 

    WARNING ABOUT UNAUTHORIZED SELLERS 

    Many resellers who sell through Amazon.com or other online sites are not authorized retailers or resellers of Ooze Products. When purchasing Ooze Products, it is important to note where the product is being “shipped from and sold by” which is stated in the header of each product. Warranties are only available for Ooze Products sold by authorized sellers. Please contact Ooze directly before you make your purchase if you are uncertain if you are purchasing from an authorized retailer. 

    WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIGSLIST, ARE NOT COVERED BY OOZE’S WARRANTY.  

     

    Limitation of Liability 

    In no event shall Ooze or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if Ooze has been advised of the possibility of such damages. Ooze has no liability for any damage or destruction to consumer devices attached propertyNotwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Ooze and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product. Some States and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.