Ooze Vape and Battery FAQ

Selecting a Device and How To Use

Need help figuring out which device might be right for you? Start with our guide to finding the best vape pen for you or Find information about turning your device on and off, charging, voltage settings, and product care tips. 

Troubleshooting Tips

Below and in our blog, we answer questions about why your battery is lighting up different colors, when to charge your device, why your battery might be blinking and more.

Battery Manuals and Compatibility 

Use the table below to find your specific device manual. Click for information about the Ooze Slim Pen, the Ooze Magma, or the Original Fusion.

Device
Manual
Compatibility
Charge Type
650/900/1100 Standard Battery Standard Battery Manual 510 Thread USB
650/900/1100 Twist Battery
Twist Battery Manual
510 Thread USB
Comet Comet Manual Concentrates Micro USB
Drought Drought Manual Dry Herb Micro USB
Duplex Duplex Manual 510 Thread Micro USB
Fusion Fusion Manual 510 Thread/Concentrates USB
Novex Novex Manual 510 Thread Magnetic
Pronto Pronto Manual Concentrates USB-C
Quad Quad Manual 510 Thread USB-C and USB
Slim Twist Slim Twist Manual 510 Thread USB
Slim Twist Pro Slim Twist Pro Manual 510 Thread USB
Tanker Tanker Manual 510 Thread USB and Micro USB
Vault Vault Manual 510 Thread Micro USB

    General Terms

    • What is mAh?

      mAh means milliamp Hour. This unit of measure is commonly used to measure the energy capacity of a battery.Learn more about mAh here.

    • What is a 510 thread cartridge?

      A 510 thread cartridge is the most common type of vape cartridge. 510 describes the type of threading that is used to screw the bottom of the cartridge to the appropriate vape battery. A 510 thread means that the female connection on the vape battery is widely compatible with a broad range of vape cartridges that use a male 510 thread.

    • What attachments are 510 thread compatible?

      Yes, our Ooze Atomizers, Ooze Glass Globes*, Ooze Hot Knife, and the Ooze X Stache ConNectar* work with most 510 thread compatible vaporizers and batteries. *Except the Quad.

    Setting Information

    • What is Flex Temp?

      Flex Temp means that you can change the voltage, also referred to as temperature. Most Ooze devices with Flex Temp will have 4 voltage levels to choose from. Twist batteries feature a dial to select the voltage on the bottom, and other styles let you cycle through the levels by clicking the button 3x. Newer packaging will refer to “adjustable temperature” or “adjustable voltage” as Flex Temp.

    • How do I use Prep Mode?

      Prep Mode powers the atomizer or cartridge without holding down the button. Prep Mode cycles typically last 20 seconds. Check your device’s specific manual for more information.

    • What is the difference between Prep Mode and Preheat Mode?

      Prep Mode and Preheat mode are the same thing! They are just two different ways to describe the process. Newer packaging will reference Prep Mode. 

    • When should I use Prep Mode?

      We recommend using Prep Mode when enjoying a thicker product such as wax with an atomizer or if your product has been cold for an extended period of time. Prep Mode will heat your concentrate and get it ready for your hit. Let one full cycle complete, and then take your hit like normal.

    • Which devices have Prep Mode?

      Standard Batttery, Twist Battery, Comet, Drought, Duplex, Fusion, Novex, Quad, Slim Twist, Slim Twist Pro, Tanker, and Vault. 

    • What is Safe Sesh?

      Safe sesh is program in the device to shut off after a certain amount of time to avoid overheating their extracts. Your terps are precious to us ❤

    • When should I use Safe Sesh?

      Safe Sesh occurs automatically after your device’s programmed timeframe. This could be while pressing the button down and drawing or while using Auto Draw. You do not want to overheat your product, this destroys terps and cannabinoids.

    • What devices have Safe Sesh?

      All devices with the exception of the Comet feature Safe Sesh. Refer to your device’s specific manual for details.

    Product Care and Safety

    • Why should I register my device?

      To ensure you have purchased an authentic Ooze product and to activate your warranty! 

    • How do I register my device? 

      You can register your device by filling outthis form. Your device manual andthis blogcan help you locate your device code. 

    • Where can I learn more about how to buy and use vape products safely? 

      Check out our guide aboutvaping safetywhich is packed with tips about buying cartridges, vape batteries, and using your vape.

    • Why is my battery flashing when I try to take a hit? 

      Your battery could be flashing due to a connection issue, using a non compatible product, or because it needs to be charged. Check your device's specific manual or readthis blog for troubleshooting tips.

    • How should I clean my battery or vapes connection point?

      Turn off your battery or vape and take a cotton swab lightly dipped in rubbing alcohol, or wipe down with an Ooze Resolution Wipe, and GENTLY clean where the device and cartridge meet. Make sure to dry them completely before screwing them back together.

    • How can I clean the mouthpiece of my cartridge or atomizer?

      We recommend using Ooze Resolution Wipes to frequently refresh mouthpieces and connection points. 

    • How should I clean my coil?

      You can learn more about coil care and cleaning in thiscoil guide.

    • How do I charge my battery?

      Depending on your device, you can recharge your battery with an Ooze USB, Ooze Micro USB, or an Ooze USB-C charger for approximately 1-2 hours unless stated otherwise in your device’s manual. For the best and fastest results, always use a wall plug when charging your device. Please read through ourWarranty Programfor more information related to charging and situations that may void your warranty. Please be advised that overnight charging may lead to possible internal damage. 

    • I’m not sure if my charger is working, what should I do?

      Check your battery or vapes specific manual for information about charger indicator lights and more. 

    • Can I change the battery in my pen?

      NO. You should not attempt to open your device for any reason. This will void the warranty IMMEDIATELY and could lead to personal injury. 

    • Do I have to use an Ooze charger with my battery?

      Devices charged with non-Ooze chargers are not covered under our Warranty Program. 

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