Refund policy

Cancellations are NOT accepted once an order is placed.

Per our warranty program, if you're experiencing an issue with your electronic device, please make sure your device is registered and file a warranty claim for an exchange*. If you have been instructed to send your product back to us as part of your warranty claim, please clean the connection and remove any oil residue because sending cannabis of any kind (yes, even resin) is illegal. Do not send your product back to us unless you have been instructed to do so by customer support. 

Mystery bundles, apparel, and gift cards are not eligible for return. 

For issues with small glass parts, please contact support@oozelife.com for assistance or check our replacement parts collection. 

Note: Ooze is not responsible for lost or stolen packages. All lost and stolen packages must be managed through Worry-Free (Seel) if you purchased package protection.