Welcome to the Ooze Help Center

Your battery might need to be charged, have a connection issue, or it could be permanently damaged. Learn more here.

Your battery may have a faulty charger, a connection issue, or an incorrect power source. Visit our charger troubleshooting guide to learn more.

First, make sure your battery is charged. Then use a Micro Swab or cotton swab dipped in alcohol to clean where your cartridge and battery meet. More troubleshooting tips here.

Click the power button twice to run a gentle heat cycle for 15-20 seconds. This clears any clogs in the airway. Learn more here.

Ooze Resolution Micro Swabs, or cotton swabs dipped in rubbing alcohol are your best friend. Learn more here.

Don't run your battery at higher temperatures for repeated back-to-back sessions. Only charge your battery with a wall outlet.

Yes. However, you must use an Ooze charger to charge your device if using the 510 charger.

Ooze does not make 510 oil cartridges; those are purchased separately at the dispensary.

All electronic device info can be found in our battery & vape FAQs!

Cold weather can negatively affect your battery. If left in the cold for an extended period, your battery may need to warm up before it will turn on again. It can also drain the battery's charge completely and it will need to be plugged in to turn back on.

Pro tip: Run a cycle of Prep Mode when you're using your device in a cold environment. This will heat up the oil just enough to vaporize, instead of immediately trying to inhale from a cold cartridge.

Yes, your 510 battery is allowed on a plane. However, your oil cartridges are not. Make sure your device is turned off, and pack it in your carry-on, not your checked bag. Learn more here.

Ooze products are legal for anyone 21+, as we do not sell any actual cannabis products. However, we currently are unable to ship our products to Texas.

Click here to see what the legal state of cannabis is in your state.

Ooze silicone is made of food-grade Platinum Cured Silicone.

Ooze silicone has a heat index of 600°F (315°C).

A hybrid device features at least 2 functions (ex: use as a bong and a dab rig) that allow you to enjoy both dry herb and concentrates in one device. 

Ooze 4-in-1 hybrids can be used as a bong, a dab rig, a dab straw, and a vape pen adapter.

Strong borosilicate glass or quartz glass, depending on the piece. Check the specifications tab on each product page.

Borosilicate, also commonly-known as Pyrex glass, and quartz are both used to create bongs and dab rigs.

Quartz is less common, but has become the material of choice for all things dab-related thanks to its ability to take and retain massive amounts of direct and indirect heat. Ultimately, quartz is harder than borosilicate glass. Quartz will not react chemically to extreme heat, making it incredibly stable.

Borosilicate glass will start to soften or melt at about 600° F, where quartz won’t soften until it reaches around 1,100-1,200° F.

We recommend heating your nail with a torch for about 30 seconds. If your nail is visibly red, wait about 35 seconds for it to cool down.

Smoking a high-temp dab can be very harsh and can lose the potency and taste of your concentrate.

Liquid glycerin is a non-toxic, simply polyol compount. It is used in our Cryo and Glyco pieces to provide a cool, smooth hit when frozen. It's like smoking out of an entire piece made of ice!

When freezing your piece, make sure that you place it on a flat surface in the freezer. This will prevent any knocks, bumps, and damage while freezing.

Do not freeze your Glyco with water in it! This can negatively affect your percolator. Place your completely empty Glyco in the freezer and fill with water once frozen.

No, the Cryo and Glyco collections can be used at room temperature or frozen.

We do not recommend frozen hits for every session.

NO!

The simple answer is just enough for the end of the downstem to be completely submerged in water. 

Ooze products typically use 14mm bowls and bangers. Mini rigs are 10mm.

Yes, you can purchase a replacement glass part! You can visit our Replacement Parts collection if you know what you need, or contact support@oozelife.com for assistance. Our warranty does not cover any glass pieces.

Replacement parts can be purchased here. 

Regular use of Ooze Resolution Cleaning Gel will give your glass the best clean possible. It doesn’t contain abrasives and is reusable. 

Ooze Resolution Micro Swabs can also help extend the time between cleanings.

Glass can also be cleaned using a mixture of 91% isopropyl alcohol and salt. 

Metal accessories can be cleaned using Ooze Resolution Cleaning Gel or Micro Swabs. They can also be cleaned using  91% isopropyl alcohol and salt.

You can find detailed information about cleaning the Ooze X Stache ConNectar here.

It is incredibly important to your health to keep your bong clean. We recommend cleaning after each use, check out our bong cleaning supplies to make it easier! 

If you can’t remember the last time you wiped down your rolling tray it is time to give it a refresh! Wipe it down with a little alcohol and a cloth and you're good to go.

If your grinder is sticking together or isn’t quite grinding right anymore, it is time to clean it up. Maintaining your grinder will greatly extend the life of it. Check out a video with tips to clean your grinder here.

When it comes to your bangers, cleaning as you go is your best bet. Using a Micro Swab to clean it out after each session is recommended. Watch this video for tips about keeping your banger clean. 

You should replace your bong water after each use. Full stop. 

We do NOT recommend putting your bong in the dishwasher. It will make the inside of your dishwasher disgusting and the resin will never come out.

The glass and silicone are both technically dishwasher safe but proceed with caution!

Storage should be air tight, protected from heat and light, and be proportional to the amount of concentrates, wax, or flower you are storing. Glass jars are always your best bet!

It's a good idea! Ooze Resolution Gel is designed to lift tough gunk from surfaces, if you have a gel manicure the gel could lift the polish. 

Ooze Resolution Gel can be reused for up to 90 days. You can keep using the bag until it runs out, but its potency will decrease over time.

Visit our Ooze Resolution Collection for more info on specific cleaning products, and how to start a subscription for supplies.

You must be 21+ years of age or older to place an order on our website. 

Order fulfillment times can vary based on order volume. Typically, orders are processed within 2 business days, but high order volumes may extend this timeframe. Orders placed over the weekend may not be fulfilled for up to 2 business days. 

Expect longer fulfillment times during peak periods such as 4/20, 7/10, and the winter holiday season.

Ooze accepts Visa, Mastercard, American Express, and Discover. We also offer Buy Now, Pay Later with Sezzle.

Ooze does not accept Apple Pay or PayPal at this time. 

Oh no! First, please double check that you haven’t left off a letter or number from the discount code. This happens all the time! Second, check that you’re using the code on an applicable item or that the offer hasn’t expired.

For example: if your code OOZE123 is for $5 off a battery, you can't use it for $5 off a silicone piece.

Currently, promo codes can’t be doubled up or used in addition to another site promotion. This includes automatic discounts.

No. If you are not satisfied with your order once it arrives please follow our Return policy. 

Ooze has partnered with Sezzle to offer payment plan options!

Sezzle is a payment option you can select at checkout that gives you the option to buy now and pay later. You’ll pay 25% of the order total up-front, and then the remaining total is paid over at least six weeks. The total is split into installments (usually three), and all are paid two weeks apart. No interest and no impact on your credit score.

To use Sezzle, select Sezzle as your payment method at checkout. You’ll get redirected to sign in or create your Sezzle account. Once you’ve authorized the account and added a payment method, complete the checkout.

We will ship your order just like if you paid with a debit or credit card. You will choose your payment plan with Sezzle and pay the first installment at checkout.

Once your order has processed, you’ll be redirected back to our site with an order confirmation. 

Yes, you will go through our usual return process and your payment plan will be updated in Sezzle once the return is approved. You will receive the full amount of each installment you paid, and any remaining balance owed will be removed from your account.

Security is critically important to Sezzle! The company undergoes quarterly scans and yearly audits to ensure the data in their systems is stored safely and compliantly according to the Payment Card Industry (PCI). Sezzle is currently certified at the very top level of compliance: PCI Level 1.

Nope! You can pay with Sezzle on orders of any size.

Sezzle takes multiple factors into consideration during the approval process. If your order is not approved, check to see if your account falls into any of these categories: 

• Insufficient Funds – You must have at least 25% of the order total in your account while checking out, as the first installment is paid when the order is placed. 

• Outstanding Balances – Pay off our outstanding balances in your Sezzle account. Open orders with late payments will hurt your chances of being approved. 

• Order Value is Too High – You can break large totals into smaller transactions by choosing a different payment plan for your order. 

If a payment is missed, Sezzle will charge a $10 fee. If you need to reschedule a payment, Sezzle will charge a $5 fee to that installment.

Yes, log in to your Sezzle account to update your next payment. When you’re on the Sezzle dashboard, go to your orders and select the order you want to deter payment for. Select a new date for your payment and save the order.

Yes.

Shipping options vary based on your location and the size of the order. Available options are displayed during check out. Currently, we are only shipping through USPS. Shipping rates are subject to change.

Due to restrictions from the Pact Act we are unable to ship internationally at this time. We hope this changes in the future. This includes Canada.

You can ship to a P.O. box in the United States.

Shipping times depend on the shipping method selected and the carrier operating status. We advise ordering ahead during peak holiday shopping seasons to avoid delays. Delivery dates are not guaranteed. Orders are only processed during normal business days and hours, this includes Expedited options.

Lower 48 States Standard
• Less than 1 lbs. USPS First Class – 1-5 Business Days
• More than 1 lbs. USPS Priority – 1-3 Business Days

Expedited
• Up to – 50 lbs. USPS Priority

Express
1-2 Business DaysAlaska, Hawaii, and US Territories

Standard
• Less than 1 lbs. USPS First Class – 2-5 Business Days
• More than 1 lbs. USPS Priority – 2-3 Business Days

Your order number is provided after completing the check out process. You are also sent a confirmation email with it so make sure the email you use for your order is real and one you have access to. You can also see your order number by logging into your Ooze account and checking your order history.

If your local post requires a signature you will be able to pick it up at the local post or reschedule a delivery date with them. Ooze does not require signatures.

Once your order is ready to ship you will be sent a tracking link. We also recommend downloading the Shop App to track your package.

All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. Expedited options may not be available in all areas.

Ashh Inc. (Ooze) is NOT responsible for lost or stolen packages. 

Visit or contact USPS.

Visit the product page and sign up for the email alert! 

No. If you attempt to use a freight forwarder as your shipping address, your order will be canceled.

Please contact support@oozelife.com with photos of how the items arrived. 

Please contactsupport@oozelife.com with your order number, describe your issue in detail, and attach photos of your issue. Please do not email more than once. 

Details about shipping your return will be provided by a customer support team member.

No, Ooze only approves returns for store credit/gift card, if the items are unopened and unused. If you're experiencing an issue with your electronic device, please ensure it is registered and submit a warranty claim to request an replacement*.

If you have been instructed to send your product back to us as part of your warranty claim, please clean the connection and remove any oil residue because sending cannabis of any kind (yes, even resin) is illegal.

Do not send your product back to us unless you have been instructed to do so by customer support.

For issues with small glass parts, please contact support@oozelife.com for assistance.

Yes. Mystery bundles, apparel, glass pieces of any kind, and gift cards are not eligible for return. 

Ooze offers standard and limited warranties on our electronic devices. Learn more about the Ooze Warranty program here!

Ooze warranties cover devices that won't turn on, charging issues, batteries that no longer hold a charge, devices that do not charge at all, and internal malfunctions.

Warranties do not cover lost or stolen devices, normal wear and tear, damage from cartridge or atomizer leaks, water damage, personal attempts at repair, or devices that have been altered or modified in any way. Learn more about our Warranty Program.

Find the authentication code on your device and fill out the Registration Form.

Yes, through Worry Free Package Protection. This option can be added during checkout. 

Worry Free Package Protection (aka Seel) covers lost, stolen, and damaged items that meet their criteria. They do not cover any shipping costs, taxes, customs, or duty fees.

Click here to view all of their policies and criteria.

We are not liable for any lost, stolen, or damaged items in transit and upon delivery.

Worry Free Package Protection protects your order if your package is lost, stolen, or damaged in transit by refunding the cost of the items. We are not liable for your package once it leaves our facility.

We highly recommend using Worry Free when ordering glass items, as we cannot control how shipping companies handle packages.

Worry Free Package Protection adds $0.98 to your order.

Worry Free emails your order information as soon as it is placed. You can report any issues by clicking “resolve an issue” on that email. Fill out the form with your Route Order ID, select the issue with your order (lost, stolen, damaged), add a description, and click submit.

You can create an account to track orders, earn rewards, and more by filling out this form. You must be 21+ years of age or older to create an account.

Ooze Tokins are a way to earn points from orders and actions to redeem for rewards.

To become a member, click here or visit our homepage and click the box with the star in the lower left. We recommend applying with the same details as your Ooze account. 

Creating an account will automatically add you to our email list, or you can scroll to the bottom of the page and enter your email in our sign-up box.

You can sign up for Ooze SMS updates here.

You’ll receive an email from us asking how your purchase was, with an option to leave a review. You can also scroll to the bottom of a product’s page to the review section, click the “Write a Review” button, and complete the form.

Yes! We really appreciate you taking the time to give us feedback. You’ll receive 200 Tokins for leaving a review.

We do! You can start a subscription to receive regular shipments of our replacement parts and/or cleaning supplies. More subscription options are coming soon!

Before you add a product to your cart, select the “Subscribe & Save” option below the price. Learn more about our Subscription Process here!

Yes, create a Cannatron account to buy wholesale Ooze vape batteries for your store.

We sell a variety of Ooze goodies and partner products on our eBay store. Here is a link to everything Ooze on eBay: https://www.ebay.com/str/oozelife

Ooze products are not sold on Amazon, Alibaba, or DHgate. Do not purchase "Ooze products" from these sites, as they are not certified sellers of our brand.

If you suspect you have purchased a counterfeit device please fill out this form. Find more information about spotting counterfeit Ooze products here. 

Yes, the bags in our Traveler Series are lined with activated carbon, which traps odor tightly inside your smell-proof storage. The backpack features a lock.

These locks cannot be reset. We recommend writing down your combo somewhere safe.

Yes! Ooze works hard to create super affordable devices with innovative, quality technology. We want you to be able to have money left over to spend at the dispensary!

You can learn more about Ooze in our About Us.

The Ooze warehouse is located in Oak Park, Michigan.

Contact Ooze at support@oozelife.com, all messages are answered in the order they are received. If you email more than once, our system will move you to the end of the line, this allows us to answer messages in the most efficient way possible.

Ooze Customer Experience hours are Monday through Thursday, 10 a.m - 6 p.m. and Fridays 10 a.m. - 5 p.m. EST. We are not open on weekends and select holidays. 

Ooze sells high-quality cannabis accessories. Ooze does not sell CBD, THC, or any other type of cannabis-derived products.

No. You’ll need to visit a licensed dispensary or provisioning center in your state.

Yes, please visit the product pages for videos on how to use and clean the device, or our How To Use Playlist which is updated frequently.

Ooze does not have a brick and mortar location. 

We ship to all 50 U.S. states, Puerto Rico, and the U.S. Virgin Islands. You can buy from us directly, or your local smoke shop may carry Ooze products!

If your local shop doesn't carry Ooze and you want them to, ask them to register for an account through our wholesale distributor, Cannatron.

directly

Thanks for your interest! All career opportunities can be found here. 

Stickers come with all orders. You can also purchase our sticker bundle! 

The easiest way to get a discount is to sign up for our email and SMS messages, and join our broadcast channel on Instagram. 

Other opportunities include earning rewards through the Ooze Tokins program, by following us on social media, and through other surprise moments! 

Yes, visit our Bundle Collection to see all the deals! Our bundles are always up to 30% off.

Please email partners@cannatron.com.

We're always working on something new! Follow us on social media to stay up-to-date with our latest product drops. You can see everything we've recently released here.

No, Ooze does not have any active or past collaborations with those brands.