At Ooze, our mission is to create high-quality vaping products that keep us ahead of the pack. While our vape pens are top-of-the-line, we can’t always control the technological issues when it comes to the functionality.
If you use Ooze pens you’ll know that it’s 5 clicks on, 5 clicks off, 2 clicks to preheat -- all illuminating the pen green with each click. However, what do you do when your ooze pen is blinking green when you aren’t clicking it?
Why is my Ooze Pen blinking green?
There are three main reasons your Ooze pen may be blinking green. When a battery is dead, when there is a connection issue, or maybe it was damaged on its way from the factory to you.
1. It's dead and needs to be charged
The most common reason your Ooze pen may be blinking green is because the battery has died and needs to be charged. Start by plugging it into the charger. If the pen lights up green and the charger lights up red, that will confirm your issue: that your pen is dead.
Once it reaches full charge, the charger light will turn green and the pen light will shut off, notifying you that your pen is good to go.
When your Ooze battery is dead, it will typically flash green 10-15 times. If a dead battery is not your problem and your pen is still blinking, perhaps you have a connection issue, which brings us to the second most common reason your Ooze pen is blinking green.
2. There is a connection issue
When the battery is having a connection issue, the battery will typically blink green 4-5 times. There are two ways you can have a connection issue. One is a cartridge leak and two is an irregular-sized cartridge.
Due to the nature of vaping pens, a lot of cartridges leak. Unfortunately, even the smallest amount of leakage can prevent the cartridge from making a good connection with your battery. Luckily, there’s a few tricks to clean it out and fix the connection.
Simply take a Q Tip dipped in rubbing alcohol, clean where the battery and cartridge meet on both products, and dry them before screwing them back together.Some cartridges are also irregularly-sized, meaning they may not be able to screw all the way in, or it may feel like it is the right size, but it just isn't connecting right. Sometimes you can solve this issue by simply tightening or loosening the cartridge until you find that sweet spot that makes a good connection.
Pro Tip: We recommend only purchasing cartridges from a licensed dispensary (both for safety reasons and the simple fact that you are more likely to get a high-quality cartridge) as these irregular carts can lead to irreparable damage to your Ooze pen over time.
3. The battery has been permanently damaged
If you’ve tried and ruled out the first two reasons your pen could be blinking green and followed our fix-it tips, your pen might be permanently damaged and you probably need a new one.
While we fully stand behind each and every vape battery we produce, irregularities during shipping and handling can potentially damage the battery. If it seems like your battery is damaged right out of the box, no worries, that’s why we offer a lifetime warranty on all of our vape batteries. Just know that if you buy from Ooze, we will always replace a faulty battery!
If you have any other questions or issues with your Ooze vape pen, please contact our customer service team directly at 1.855.669.3420 or open a claim by emailing email@example.com with your order number, or shipping address, full name and description of issue. All requests will receive a response within two business days at the latest.
Remember, always make sure you are using an Ooze charger.