We stand behind our products 100%, and even though we're confident your battery is high quality, we cover all our bases by including a warranty on each product. Register your battery now so that you're covered in case any tech issues ever occur. Simply reach out to our support team and we will get your exchange started!
It has been a long day and you’ve been looking forward to that first drag from your vape pen. The moment arrives – and your battery doesn’t seem to be working. Here are a few reasons why your battery may not be working properly, tips to fix whatever the problem may be, and tips to prolong your battery's life.
Ooze requires each Ooze battery to be charged with only an Ooze charger to be covered under warranty. This is to protect you and your battery from overheating, not to force you to only buy from us!
We stand fully behind each product we make, but once it's in your possession, it's up to you to keep it in working condition for as long as possible. Routine maintenance of your Ooze product is key, and should keep you happy and high for years to come!
Is your Ooze pen flashing green and you can't get a hit? There are a few tricks you can try to get it back in working order before contacting our customer support team to redeem the warranty we back up each and every vape pen battery with.