We stand behind our products 100%, and even though we're confident your battery is high quality, we cover all our bases by including a warranty on each product. Our vape batteries should be built to last, so if for any reason outside of your control it doesn’t, we’re glad to replace it for you. If you already have one our batteries, register it here right away to make sure you’re protected if your pen decides to unexpectedly croak! Check out the deets on our battery warranties below so you know how it applies.
Our stick batteries including our Slim Twist, Touchless, and Classic (with 650/900/1100 mAh options) come with a lifetime warranty, which is an absolute treat for a product that’s already one of the most affordable on the market. Our stick batteries are super durable, so tossing it in your bag won’t cause any physical harm.
With that being said, don’t expect an exchange if your battery has physical damage—it must be a technical issue within the battery. The warranty covers connection problems (often indicated by the button flashing without heating), inability to charge, and even issues with the charger itself.
Our palm batteries including the Novex and Duplex have a 1-year warranty that covers the same technical issues as with the stick batteries. Since these batteries are built a little differently, the warranty also covers any malfunction within the magnetic adapters included with the Duplex.
Again, we won’t cover any physical damage done to the batteries. Just like all our batteries, the Novex and Duplex are durable, but they still need to be taken care of to a certain extent. Do your best to keep your battery off of the driveway, secure in your pocket, and out of the washing machine’s spin cycle. Those accidents totally happen, but unfortunately will render your warranty void.
Another important factor to note with our warranties is that you must be using only the included Ooze USB Smart Charger with your battery. These chargers are unique in that they protect against overcharging and overheating, so using other chargers that don’t offer this protection could harm the pen and result in permanent damage. In order to redeem your warranty, the damage cannot have been caused by an external or unbranded charger.
If you haven’t yet experienced the beauty that is Ooze vaping, register your battery as soon as you get it! We make it super easy on this page. All you need to do is enter your product name, serial number and purchase date. I’m guessing you already have your pen nearby anyways, so grab it and register for your lifetime or 1-year warranty!