It has been a long day and you’ve been looking forward to that first drag from your vape pen. The moment arrives – and your battery doesn’t seem to be working.
Here are a few reasons why your battery is not be operating properly, as well as tips to fix whatever the problem may be.
How to Troubleshoot Issues with Your Ooze Pen
Is it on?
It may sound supremely obvious – but first – ensure your battery is on. If you have an Ooze battery, press the button five times fast within two seconds, without pausing between clicks. If your battery is on, pressing the button will illuminate a light around the button and power the atomizer. If the battery is off, nothing will happen when the button is pressed.
Is your connection perfectly clean?
With the frequent heating cycles your cartridge undergoes, sometimes it may leak a tiny bit of oil down through the coil and onto the battery connection. Even the smallest bit of debris can cause a connection issue and make your button flash. Luckily, it's a simple fix!
Unscrew your cartridge or charger from the battery and click the button 5x to turn it off. Use a cotton swab to scrub the connection point of the battery and the bottom of the cartridge. It needs some sort of cleaning solution, so you can either dip the q-tip 91% isopropyl alcohol or use a Micro Swab from Ooze Resolution. These swabs are pre-soaked in alcohol, so it saves you a step and prevents any spillage or drips. If using alcohol, make sure to wait for the battery and cartridge to dry completely before screwing them back together and turning it back on.
This is by far the most common cause of a battery malfunction. Frequent cleaning of your battery can eliminate this problem altogether. That's why the Micro Swabs come in packs of 100! Make a habit of giving your battery a quick cleaning each time you change your cartridge, and you'll greatly increase the overall lifespan of the vaporizer.
Is your cartridge coil making a connection?
Your 510 thread battery has a small round piece on the very bottom, this is your coil. Sometimes you'll unfortunately receive a defective cartridge from the dispensary and it simply won't connect with the heating element of the battery.
Check to see if the round center piece is perfectly straight and aligned with the battery connection. If crooked, gently push the coil back into the correct position using a toothpick or bobby pin. Be careful! Pushing too hard can cause further damage to the cartridge, so make sure you pay attention to what you're doing.
Is the battery damaged?
Did you drop your battery on the ground or in water? Unfortunately, it could be permanently damaged if the internal connections have been interfered with. If nothing else is working, it may be time for a new battery.
How to Keep Your Ooze Battery Working Properly
Typically, a vape battery can last for many years, depending on amount of use and care. Here are some tips to ensure your battery works optimally and consistently provides flavorful vapor:
1. Don’t Overcharge
We've developed our very own Smart USB chargers that automatically turn themselves off once your battery charge is complete. Instead of continuing to send battery cells into your battery that is already at capacity, damaging your battery life cycle over time, Ooze chargers preserve the battery cells of the fully charged device.
When you plug in your dead battery, both your battery and charger lights should illuminate. The charger light will be red the entire time the battery is charging. Once the battery reaches full charge, the battery light will turn off and the charger light will turn green.
This is why it is so important for you to only charge your Ooze battery with an Ooze charger. If you use something else, you risk damaging your battery and shortening its overall lifespan. Plus, you'll void your warranty, and nobody wants that.
2. Installing Cartridges
When installing a cartridge onto your battery, ensure you don’t over-tighten. A cartridge too tightly screwed in could cause connectivity issues. The metal rings needed to conduct electricity could be pressed too deep, making them unable to be in contact with each other. If this does happen, you should be able to gently pry the metal ring up with a paper clip – just be careful not to break that ring off, as it’s connected with only a thin wire.
3. Store at the Proper Temperature
Batteries should always be stored at room temperature. Temps that are both too high or too low can drastically reduce battery longevity.
Most battery brands offer a warranty, and as long as you follow basic guidelines, the manufacturer should be able to replace your device if need be. Taking care of your battery will ensure that the malfunction you’re experiencing will be covered by the warranty’s terms and conditions.
Ooze covers every single battery device we make with a warranty! Before your first use (or right now if you haven't yet!) find the authentication code on the device and fill out our Registration Form to activate your warranty. Make sure to use your Ooze charger with your Ooze device, or else the warranty will be voided.
We hope these tips help get your trusty vape pen back in working order! You can always reach out to our support team for any questions or issues with your Ooze device, or you can grab a brand new one for a fresh start.